Volow Terms & Conditions

DEFINITIONS

'Affiliate' means an organisation or individual who refers clients to Volow
'Collection' means a collection of eBooks or other content which can be subscribed to via the Service
'Corporate partner' means an an organisation working with Volow in some way
'Publisher' means any other publisher providing eBooks and/or content via Volow
'Service' means the Volow eBook reading platform and eBook subscription service
'We or us' means Harriman House Ltd
'Website' means volow.co

THE SERVICE

The Volow Service comprises an online eBook reading platform and eBook subscription service. The platform can be used to read eBooks that you already own, to access eBooks that you purchase from Harriman House or to access specific Collections of titles available through the Volow subscription service.
Your account is FREE to use subject to the account email address be verified. You will receive an email to the email address provided when you sign up directly for an account or as the result of you being signed up to the service by a Corporate partner. Simply click on the link provided within the email to verify the email address. The email is sent when the account is first created, then again on two more occasions (seven days apart). On the 30th calendar day after the initial account creation, if the account email address has not been verified, the account, and all related data, will be removed from the Service.
If you purchase eBooks through Volow you will be able to access them via the Volow platform and optionally download them at the discretion of the individual book publisher, in the formats made available by the publisher of said eBook(s). Usually this will mean EPUB and/or KINDLE formats.
eBook purchases are non-refundable, unless the eBook has not been downloaded or accessed offline in any way. Refunds requests must be submitted within seven days of purchase with proof of purchase (normally Volow Invoice Number). Faulty eBooks must be returned to us at with your name, invoice number and description of fault. Refunds are given at the discretion of Harriman House Ltd.
When you access eBooks through the subscription service you are not able to download or access the eBook files directly but instead you will be able to read them in their entirety via the Volow online platform.
By taking out a subscription you are provided with access to, but not given ownership of, the eBooks and any other content in the relevant Collection as made available through the Service.
Payments are taken on the date displayed, in the case of a transaction occurring on a weekend or bank holiday, payment is taken on the next working day.
All prices listed on the Website include Value Added Tax (VAT) where relevant. VAT will be charged based on your country of residence for tax purposes at the point of transaction.
The Service may include content supplied by third parties and we make no warranties or guarantees for said third party content.
A single seven day FREE trial is offered to all new accounts and is activated the day after you begin reading eBook content which is not considered to be part of an eBook’s sample content assuming a subscription to the Service has not already been purchased. If a subscription to the Service is purchased during the FREE trial, the remaining period of the free trial will be lost. The FREE trial may be extended/shorted or terminated at the discretion of Harriman House with or without notice at any time. Not all eBooks are included in the FREE trial and the inclusion or otherwise of eBooks in said trial is at the discretion of the relevant Publisher.
To provide an example of the timing of a FREE trial: If you start reading an eBook on 01/11/2015, your trial will run from 02/11/2015 00:00 until 10/11/2015 00:00.
By signing up for an account and/or accessing the Service, you will automatically added to the Volow mailing list as well as the Harriman House mailing list. You can un-subscribe from these lists from the settings page in your account at any time .
Not all eBooks are available immediately, some are subject to release dates in the future, and as such will not be available to read until such time.
eBooks may be included in selected collections but not others, its up to you to check which collection it belongs to before subscribing. Some eBooks are excluded from the subscription service and are subject to purchase only. Mistaken subscribing or purchasing may be refunded at the discretion of Harriman House Ltd.
Harriman House reserves the right to modify, suspend or terminate the Service, pricing, offers, terms and conditions and your access to the Service with or without notice at any time. Harriman House may amend these terms and conditions at any time without notice to you.
Your use of the Service after such updating of the terms and conditions will constitute consent to these modified terms and conditions. The current version of the terms and conditions will always be available on this page. It is your responsibility to review the terms conditions from time-to-time in order to be informed of any modifications.
Any breach of the terms and conditions, including but not limited to the sharing of copyrighted material, may result in your immediate exclusion from the Service and/or your account and may result in legal action being taken against you.

DATA AND PERSONAL INFORMATION

If you register with the Service, we will store your login and any other details securely, and we will use best industry practice to keep your information safe and secure.
By registering with Volow you agree to us emailing you with offers relating to Volow and/or other Harriman House products and services. You can opt out of these emails at any time via your account preferences or via the links at the end of these emails. 
We will not give or sell your personal information to any third parties unless we ask your express permission to do so or this is made clear as part of your access to the Service or if your subscription is arranged and/or funded by one of our Corporate partners.
Payment details submitted via the Website are fully secure, with all information submitted via SSL to our payment provider Stripe (stripe.com) who are fully compliant with all relevant payment security regulations. We never retain or store any of your payment details, but Stripe will store payment details on our behalf as necessary to provide the subscription service.
As part of the Service's operation we will track and record all the content that you access and may share anonymous usage statistics with third party publishers and authors.
We use Cookies and Google Analytics to allow us to view anonymous statistics about your visit. This allows us to see how many people visit our site, which pages they visit and what technology they are using. You are not identifiable by this data and we simply use this information to try and make the site the best we can for our visitors.
We may include Twitter, Facebook, Google and LinkedIn elements on our site which means these companies may know you visited us.
If you are subscribed to the Service by one of our Corporate partners and/or your subscription is funded by the Corporate partner we retain the right to share your customer and Service usage data with said Corporate partner. We will never share payment details with any third party or Corporate partner and we will never share your individual customer data with any other third parties without your express permission.

SUBSCRIPTION SERVICE

If you sign up to the Volow subscription service 'Volow monthly' you will be charged the monthly fee at the point that you provide payment details. The subscription will then run on a rolling monthly basis. You will automatically be billed again the following month on the same calendar day that you initially subscribed with or without notice and will continue to be billed on this basis until such time as you cancel your subscription.
You will receive monthly notification if you choose and an email receipt of payment being received. If we are unable to take payment we will contact you and alert you and will require alternative payment information for you to remain subscribed to the subscription service.
If payment fails when you are subscribed to the service, you will need to make a successful payment within seven days to continue using the service without limitations, if payment is not made within this time-frame, your subscription will be cancelled.
You can cancel your subscription via your account page at any time without penalty. You will not be refunded for any period of the subscription remaining but will not be billed again and will retain full access until your renewal date. Following the renewal date after cancellation you will have very limited access to eBooks and content hosted or offered by Volow. If you decide to resubscribe your access will be immediately reinstated.
If you subscribe to a FREE collection, we may not receive renewal reminders and/or subscription extended emails. Your subscription to a FREE collection will continue automatically on the last day of each period until cancelled or the collection is not longer available, whichever comes first.

COPYRIGHT

All content and eBooks included in the Service are copyrighted material and any unauthorised copying or sharing of said content outside of Service via any means is strictly prohibited and could result in legal action being taken against you as well as your account access being withdrawn/terminated.
Unauthorised copying or sharing means any sharing or copying outside of the specific functionality of the Service itself which allows limited sharing of content via social media and via the platform with other users of the Service. No other means of sharing or copying is authorised.
All rights reserved; no part of any of the eBooks may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without the prior written permission of the relevant Publisher. The eBook may not be lent, resold, hired out or otherwise disposed of by way of trade in any form of other than that in which it is published and offered through this Service, without the prior written consent of the relevant Publisher.

FINANCIAL INFORMATION

Information provided in the eBooks offered through the Service is for information only and may not be construed as advice.
No responsibility for loss occasioned to any person or corporate body acting or refraining to act as a result of reading material in any eBooks made available via the Service can be accepted by Harriman House, any Publisher or Author.
Whilst every effort has been made to ensure the accuracy of all eBooks made available via the Service, Harriman House, the Publisher, Editor and Author cannot accept responsibility for any errors, omissions, mis-statements or mistakes.
All eBooks made available via the Service are intended for your general information and use. In particular, they do not constitute any form of specific advice or recommendation by Harriman House, the Publisher, Editor, Author or Author's Employers of any eBook and is not intended to be relied upon by users in making or refraining from making investment decisions. Appropriate independent advice should be obtained before making any such decisions. No responsibility for loss suffered by any person or corporate body acting or refraining from acting as a result of reading any material offered via the Service can be accepted by Harriman House, the Publisher, by the Author, by the Author's Employer or any Employees of the Author.
Harriman House Ltd is not authorised or regulated by the Financial Conduct Authority and as such is not permitted to offer financial or investment advice to UK resident investors, whether or not the intended investments are regulated or unregulated. We strongly encourage you to consult an FCA-authorised Independent Financial Adviser before committing to any form of investment. This is not an offer to participate in a collective investment scheme as defined in section 235 of the Financial Services and Markets Act (2000) and therefore investors will not have access to the Financial Services Compensation Scheme or the Financial Ombudsman Service.